CUSTOMER SERVICE AND TIME MANAGEMENT WORKSHOPS IN SEPTEMBER/OCTOBER
| Date: | Wednesday, 29 September 2010 | | Time: | 9:30am - 4.30pm | | Location: | Missenden Abbey |
Amersham & Wycombe College is offering comprehensive one day business workshops in September and October covering the important subjects of Customer Service and Time Management.
Delivering Exceptional Customer Service
In these challenging times, customer retention and loyalty are imperative for sustainable profit and growth.
This one day workshop, hosted by Helen Hedley, winner of National Training Awards in 2002 and 2007, will help you understand and establish techniques to help retain all of your customers through improved customer satisfaction.
• Understand the importance of communication and learn how to project a professional first impression
• Learn how to handle issues assertively and exceed the customers’ expectations when communicating by telephone or face to face
• Learn techniques to help you handle difficult customers and situations with empathy and efficiency
• Learn how to close customer interactions positively and confidently
• Learn skills to develop customer loyalty
When: Wed 29 September, 2010
Time: 9.30am – 4.30pm
Where: Missenden Abbey - 3 course buffet lunch and refreshments included
Cost: £150 per delegate
Time Management Workshop
Good time management skills are imperative, not only for prioritising tasks and reducing stress, but in helping to operate more efficiently in the workplace.
This one day workshop, delivered by Helen Cope, winner of National Training Awards in 2002 and 2007, will provide you with valuable information to help better manage your time, control anxiety and help grow your confidence.
When: Wed 6 October, 2010
Time: 9.30am – 4.30pm
Where: Missenden Abbey - 3 course buffet lunch and refreshments included
Cost: £150 per delegate
For further information and to book your place, contact Business Solutions at Amersham & Wycombe College on: 01494 585407/585294 or email: businesssolutions@amersham.ac.uk
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